How do I return a defective item?

Defective item

During the handcrafting of our leather and imitation leather products, our artisans took special care to preserve and enhance the elegance of the quality materials. Unfortunately, errors do happen from time to time: a seam was missed, a wrong pattern was used, etc. If something slipped through our quality control process and you received a defective product, we would like to apologize and will make it right as soon as possible. Please request an RMA (Return Merchandise Authorization) within 60 days of your purchase date via the contact us form including a brief note describing the defect. Also include your name and postal code as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will reship your item and pay for you to return the defective item to us. We will send the replacement item as soon as you inform us that the defective item is in the mail. From time to time, we do make exceptions to this policy, so be sure to contact us for instructions.
 

Important note for genuine leather products: Variations in tone, marks and lines are natural characteristics of genuine leather, and not defects.
 

WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#.

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