How do I return a damaged item?
Evidence of tampering with the package? If the package seems to have been "punctured" or "opened and resealed," please check the contents very carefully. All products that leave our warehouse are brand new and undamaged*. Our leather and leatherette products are handmade with utmost care. But once a package leaves our warehouse, it's up to the postal system. Although this is very rare, customs has been known to damage packages and we would like to apologize for the unfortunate inconvenience caused. Even though the damage in these rare cases is not our fault we will take responsibility so that a replacement product gets to you.
Please contact us with the details and include a brief description of the damage. It would also help if you could attach a photograph of the damage (with the "File Attachment" button on our contact page).
NOTE: Please do not return the damaged item(s) to Ministry Ideaz until you have received instructions from us and an RMA# (Returned Merchandise Authorization). Items returned without an RMA# cannot be processed.
Time limits for filing claims:
All claims for damage should be filed immediately, but no later than 72 hours from receipt of merchandise.
WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#.
*With the exception of irregular items we sell on auction and where the eBay listing explicitly stated that the item was damaged, including a picture of the damage.
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