What do I do if I received the wrong item?

Wrong item received

Despite our best efforts, the occasional packaging error is inevitable. If this has happened to you, please accept our sincere apologies. You may request an RMA (Return Merchandise Authorization) within 60 days of your purchase date via the contact us form including a brief note detailing what you were expecting to receive and what you indeed received.  Also include your name and postal code as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will reship your item, and pay for you to return the wrong item to us. You may be required to return the wrong item received within 30 days of your RMA being issued to avoid being charged for both the replacement and the original. We do make exceptions to this rule from time to time, so be sure to contact us first.

WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#.

Did you find this article helpful?