What happens if I neglected to go to the post office to sign for my order?
For some of our shipping methods someone may have to be present to sign for your package. Therefore, if you are not generally home when the postal carrier comes, please watch for a slip regarding a package from Ecuador from MinistryIdeaz.com and sign up for shipment notification alerts on the page you track your order on.
Our experience has shown that these slips can get mixed in with flyers and missed. When this happens, the customer doesn't go to the post office, and the package ends up returning to us as unclaimed. Most post offices will only hold certified mail for 14 days before returning it to sender. We cannot be held responsible for unclaimed packages which are returned to us.
If you neglected to go and sign for your package, and it was returned to us, you would have to repay the shipping cost to have the order reshipped back to you.
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