Why haven't I received my order yet?

First of all, please click here to see what shipping method you chose when placing the order.

  1. Standard Shipping - 21-32 days (no tracking available)
  2. Standard International Shipping - 21-32 days (no tracking available)
  3. DHL Global Mail International - 21-32 days (click here to track)
  4. DHL Global Mail to Canada  - 21-32 days (click here to track)
  5. Certified ECU Post* - 18-32 days (click here to track)
  6. Express Mail Shipping ECU* - 8-16 days (click here to track)
  7. DHL Global Mail to USA​ - 8-16 days  (click here to track)
  8. DHL Courier - guaranteed 4 business days (6 days to certain countries)  (click here to track)


*AN IMPORTANT NOTE REGARDING TRACING REGISTERED PARCELS: If your order was shipped with "international certified post," there is only limited tracking available. Although the post office gives you a "registered number" or "delivery confirmation number" it is not the same kind of tracking that you might be used to with DHL. It's actually only a delivery confirmation showing when it was delivered. Therefore, this "tracking" information is not usually updated until it arrives at the destination. In our experience, the only data that will often show is: "We have received notice that the originating post is preparing to dispatch this mail piece" and when the package finally gets delivered it is updated to "package delivered." (More details)
 

Where's my stuff

Remember that your order is arriving from overseas. With more and more anti-terrorism measures and extensive border control checks being taken by USPS, US Customs, and the Department of Homeland Security, packages have recently been known to have much greater delays than they used to. Unfortunately we have no control over this situation. The only thing we can do is to kindly request your patience.

 

Backordered items:

Important: If you have ordered out-of-stock items that are backordered or pre-orders, your order will not ship until the estimated shipping date, as shown in your order confirmation email. In order to save you $ on the shipping cost, we will hold the entire order if it includes a backordered item and ship it all together once its ready. Please check carefully the order details for estimated shipping date if you have ordered any out-of-stock items.
 

For more information about delivery times, click here.

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