Why is my tracking number coming up as invalid?

Please note that if your local postal authority does not have the data updated yet, you may get an error at this time. As you know, we ship from Ecuador, and the usual shipping time can be anywhere from 4 to 32 days, as mentioned when you placed the order, and in the shipping confirmation we sent.

Order tracking

*AN IMPORTANT NOTE REGARDING TRACING REGISTERED PARCELS: If your order was shipped with "international certified post," there is only limited tracking available. Although the post office gives you a "registered number" or "delivery confirmation number" it is not the same kind of tracking that you might be used to with DHL. It's actually only a delivery confirmation showing when it was delivered. Therefore, this "tracking" information is not usually updated until it arrives at the destination. In our experience, the only data that will often show is: "We have received notice that the originating post is preparing to dispatch this mail piece" and when the package finally gets delivered it is updated to "package delivered." (More details)

For more information on delivery times, please click here.

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