Why do you only deal in U.S. currency, if you are a Canadian company?

Even though our company's bank is in Canada, we are actually legally established in Ecuador. Furthermore, we would consider ourselves an "international" company. We ship all over the world, and less than 5% of ...

Read Article

I decided to cancel my order after it entered the shipping process. Can you refund me right away?

You can cancel items or orders that haven't shipped by contacting us. However, once your order has entered our shipping process, it is beyond the point where we can modify or cancel it. It's simply out of our...

Read Article

Why am I being charged an international transaction fee?

You may in some cases see an extra charge on your card called 'international transaction fee', or similar. This is an extra fee that was assessed by your bank. Some banks and payment cards will add the extra fe...

Read Article

I lost my coupon. Are you able to resend it to me?

Unfortunately we don't keep records of the coupon we sent out and we are unable to resend it.

Read Article

Why doesn't my coupon work?

Please note that our coupons have expiry dates and certain terms and conditions. 1. Your coupon might be valid only on certain products. Please check that against the products you are ordering. 2. Please chec...

Read Article

Why does a higher price show up when I add an item to my cart?

The "base price" is the price for the product without any options chosen. For example the All-in-one Service Folio has a base price of a certain amount. ​That is for the imitation leather (leatherette) product ...

Read Article

Will I receive a receipt for my transaction?

Certainly. At the end of your transaction, you are shown an Order Summary screen. Please print this page from your browser as a receipt for your transaction. You will also receive an order confirmation and a sh...

Read Article