Shipping

Why haven't I received my order yet?

First of all, please click here to see what shipping method you chose when placing the order. Standard Shipping - 21-32 days (no tracking available) Standard International Shipping - 21-32 days (no track...

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Why is my tracking number coming up as invalid?

Please note that if your local postal authority does not have the data updated yet, you may get an error at this time. As you know, we ship from Ecuador, and the usual shipping time is 18 to 32 days, (8 to 16 d...

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What are your shipping rates?

Shipping cost depends on your order weight, where you're shipping it to, and the shipping method. When you add the items to your cart, and click checkout, the website will automatically give you a shipping quot...

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Will I need to sign for my order?

If you chose the international certified post, international EMS express mail shipping, or DHL for shipping, you will likely have to sign for it. Therefore, if you are not generally home when the postal carrier...

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Will I be charged duty and import tax?

We have no control over import taxes, as this is up to each country's customs policies. However, customs rarely tax or charge duty on our products (maybe once in 500 orders). We ship out of Ecuador, and since...

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Can you give me more details on your Free Shipping offer?

Indeed, we offer free shipping to the USA on orders over US$100! We also offer free shipping to Canada on orders over US$200. From time to time we also have free shipping on smaller orders and to other coun...

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If I order today, when can I expect to receive my order?

We ship from Ecuador. Shipping time takes between 4 business days to about one month, depending on the shipping method you choose. When you receive your order also depends on the availability of the product(s)...

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Can I get my order shipped to a P.O. box?

Indeed we can ship to your​ P.O. box, depending on the shipping method you choose. If you choose the DHL Courier shipping (guaranteed 4 days or 6 days to certain countries), then you have to enter a physical st...

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Do you offer international shipping?

We indeed ship worldwide; we have customers in over 180 countries. Just order online and choose your country when the checkout process asks for your address. In fact, you can even view an estimate of what your ...

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How can I track my order?

Tracking and tracing are available depending on the shipping method you chose. Please note that if your local postal authority does not have the data updated yet, you may get an error. Shipping methods ...

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