Shipping

Why haven't I received my order yet?

First of all, please click here to see what shipping method you chose when placing the order. Free Standard Shipping - 8-16 days (Available only on qualifying orders) Standard Shipping to USA - 8-16 days...

Read Article

Why is my tracking number coming up as invalid?

Please note that if your local postal authority does not have the data updated yet, you may get an error at this time. As you know, we ship from Ecuador, and the usual shipping time can be anywhere from 4 to 32...

Read Article

What are your shipping rates?

Shipping cost depends on your order weight, where you're shipping it to, and the shipping method. When you add the items to your cart, and click checkout, the website will automatically give you a shipping quot...

Read Article

Will I need to sign for my order?

For some of our shipping options (such as U.P.S. Courier) someone may have to be present to sign for your package. Therefore, if you are not generally home when the postal carrier comes, please watch for a slip...

Read Article

Will I be charged duty and import tax?

We have no control over import taxes, as this is up to each country's customs policies. Experience has taught us that orders sent via courier (such as UPS) have a much higher chance of being charged this tax. ...

Read Article

Can you give me more details on your Free Shipping offer?

Indeed, we offer free shipping to the USA on orders over US$100! From time to time we also have free shipping on smaller orders and to other countries. Please subscribe to our newsletter to receive emails wh...

Read Article

If I order today, when can I expect to receive my order?

We ship from Ecuador. Shipping times take between 4 business days to 6 weeks, depending on the shipping method you choose. When you receive your order also depends on the availability of the product(s), time t...

Read Article

Can I get my order shipped to a P.O. box?

Indeed we can ship to your​ P.O. box, depending on the shipping method you choose. If you choose the U.P.S. Courier shipping (guaranteed 4 days or 6 days to certain countries), then you have to enter a physical...

Read Article

Do you offer international shipping?

We indeed ship worldwide; we have customers in over 180 countries. Just order online and choose your country when the checkout process asks for your address. In fact, you can even view an estimate of what your ...

Read Article

How can I track my order?

Tracking and tracing are available depending on the shipping method you chose. Please note that if your local postal authority does not have the data updated yet, you may get an error. Shipping methods ...

Read Article