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Cindy McCafferty — Mar 31, 2016 12:26AM CDT

I paid for a ministry ideaz game, and did not receive, then I get a notice it's a download, well, I didn't get anything to download, and now you don't recognize my email and password, if your not going to correct the problem, put my money back into my bank, Please. Cindy McCafferty

1 Community Answers

Lesley - Mar 31, 2016 at 12:33PM CDT

Ministry Ideaz Agent

Dear Cindy:

Thank you for taking the time to write Ministry Ideaz. My name is Lesley, and I’ll be happy to assist you.

I apologize you were having difficulty. Computers can be frustrating, can’t they? I have reset your password and you should be able to log in now with the following information:

Click here:
User ID:
Password: ministry9658

Or you may call us at 1-877-446-0784 ext 0 during our business hours* and we’ll be more than happy to help you with your order over the telephone. (Or please reply with your telephone number if you wish that we call you.)

*Our office is open Monday to Friday, 9:00am to 6:00pm, Central Time.

As for your download. You may (re)download the file at any time using the following instructions:

Please log in to your account here:

You will see a list of all your orders.
Just below the red button is a link that says “download files”.

Click the “download files” link to re-download your purchase.

Please back up your original file. If you lose your it or if your computer crashes, you may not be able to download it again from We therefore recommend that you keep a master backup copy of your file in a safe place, such as on an external hard drive, or DVD.
NOTE: It is beyond the scope of Ministry Ideaz support desk to explain backup option is best for you. Instead, consult with a computer-savvy friend.

Consequences of Piracy
Just a friendly reminder: Making unauthorized copies of this video for your friends might be tempting. You may mean well, but it is illegal: U.S. Copyright Law {Title 17 U.S.C. Section 101 et seq., Title 18 U.S.C. Section 2319}

I hope this information has been helpful, Cindy . Should you have more questions or need any further assistance, please let me know and I will be glad to assist. As a last resort, we can always cancel the order and refund the payment.

Best regards,


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