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Return a product i don't want

Janice Smith — Oct 16, 2016 12:36AM CDT

Please send me an RMA, instructions on returning the item.

1 Community Answers

Carlie - Oct 17, 2016 at 10:08AM CDT

Ministry Ideaz Agent

Dear Janice:

Thank you for taking the time to write Ministry Ideaz! My name is Carlie, and I’ll be happy to assist you with your return. Please note that we have different procedures for RMAs depending on the reason for return. Please let us know the reason for returning the item:

1. Defective item
2. Damaged in shipping
3. We shipped the wrong item (our mistake)
4. You decided you don’t want it anymore (or ordered the wrong item) Please note, the product must be returned in new, resalable condition.

If your reason for returning is due to a defect, damage or an incorrect item arriving, it can be very helpful and expedite the process if you would kindly send us a photo or two of the issue.

I’ll await your reply, Janice, and we’ll then take it from there. Thank you!


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