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Payment page is not working

jenelle snyder — Jul 11, 2019 02:08PM CDT

I have tried to place an order all day and the payment page keeps erroring out. I have used every payment I had and the funds are available, still an error saying it cannot process the order. Is anyone else having this problem today? I am trying to order my convention items asap.

1 Community Answers

Chelsea - Jul 12, 2019 at 03:13PM CDT

Ministry Ideaz Agent

Dear Jenelle:

I hope this message finds you well. My name is Chelsea and I appreciate the opportunity to assist you with your order.

Sometimes this happens when the bank has a security feature where all out of country transactions require direct authorization from the customer. (Our administrative office is in Canada.) Usually all you have to do is contact your bank and let them know you plan to do an international purchase. Then they can lift the hold for a day or so. (Your bank’s phone number is on the back of your credit card.)

Some common reasons why your card may have been declined:
1. You are trying to make an international purchase (our bank is in Canada).
2. Your purchase triggered fraud protection.
3. You’ve reached your credit limit.
4. Information you entered doesn’t match your records.
5. You’ve missed a credit card payment.
6. Your card has expired.

Please feel free to email us if you have any other questions.

Warm regards,

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