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Leopoldo book

Sandra reid — Oct 07, 2013 07:13AM CDT

I tried downloading book onto my iPad last evening, I believe paid for it as well but it did not download. What to do

1 Community Answers

Chelsea - Oct 07, 2013 at 02:55PM CDT

Ministry Ideaz Agent

Dear Sandra Reid:

My name is Greg and I’m happy to help you with your question. It’s actually not a book, but a movie. You may redownload the file at any time using the following instructions:

Please log in to your account here:

You will see a list of all your orders.
Just below the red button is a link that says “download files”.

Click the “download files” link to re-download your purchase.

Please note that the video file is about 600MB. Therefore, depending on your Internet speed, it could take up to 1 hour to download. Please be patient.

Please back up your original file. If you lose your it or if your computer crashes, you may not be able to download it again from We therefore recommend that you keep a master backup copy of your file in a safe place, such as on an external hard drive, or DVD.
NOTE: It is beyond the scope of Ministry Ideaz support desk to explain backup option is best for you. Instead, consult with a computer-savvy friend.

I hope this information has been helpful, Sandra. If you have further troubles, please let me know and I can issue a full refund. Should you have more questions or need any further assistance, please let me know and I will be glad help.

Best regards,

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