I received my order, but it wasn't all there

Please be sure to double-check the contents of your order before contacting us. We usually tuck smaller items inside the pockets of larger items. Please check every pocket If you are indeed missing an item, ple...

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What kind of packaging materials do you use to ship orders?

We found that by having packages in large manila envelopes they don't get stolen as often as with cardboard boxes. Although it is rare, we do have to consider theft in the postal system. Therefore, we try to ma...

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Why are your shipping costs so high?

We're sorry that you found the shipping cost to be very high. We ship from Ecuador, where our warehouse is located, so it costs quite a bit more than local shipping within your country. Rest assured that we do ...

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