Returns and Shipment Irregularities

What do I do if I gave you the wrong address and the order has been shipped?

In these cases we can only be patient. We will give you a refund for the products once the order comes back to us as undeliverable. Please note, however, that this could theoretically take several months. In t...

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How do I exchange a product?

Please follow the steps for returning a product (click here for instructions). When contacting us, please mention that you would like a store credit In lieu of a refund for the return. As soon as we issue...

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How do I return a product I no longer want?

First of all, please note that we have different procedures for RMAs depending on the reason for return: Defective. Damaged in shipping. Received wrong item. Just decided I don't want it anymore. A...

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How do I return a defective item?

During the handcrafting of our leather and imitation leather products, our artisans took special care to preserve and enhance the elegance of the quality materials. Unfortunately, errors do happen from time to ...

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How do I return a damaged item?

Evidence of tampering with the package? If the package seems to have been "punctured" or "opened and resealed," please check the contents very carefully. All products that leave our warehouse are brand new and ...

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What do I do if I received the wrong item?

Despite our best efforts, the occasional packaging error is inevitable. If this has happened to you, please accept our sincere apologies. You may request an RMA (Return Merchandise Authorization) within 60 days...

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What if something seems missing from my order?

Please be sure to double-check the contents of your order before contacting us. We usually tuck smaller items inside the pockets of larger items. Please check every pocket If you are indeed missing an item, ple...

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What do I do if my order doesn't arrive when expected?

First of all, please click here to see what shipping method you chose when placing the order. Free Standard Shipping - 21-32 days (Available only on qualifying orders, no tracking available) Standard Int...

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What happens if I neglected to go to the post office to sign for my order?

If you chose the international certified post, international EMS express mail shipping, or DHL for shipping, you will likely have to sign for it. Therefore, if you are not generally home when the postal carrier...

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You resent my lost order, and now the original package also arrived. What do I do?

Please do not open the package. Mark it with 'package refused - return to sender', and leave with the post office.

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