Welcome to our new support center! Thank you for your patience during this transition.
Note: there could be a few broken links as we update articles.

Billing

What are your accepted methods of payment?
The easiest and quickest way to pay is to pay securely online with Visa, MasterCard, or PayPal. Via the PayPal option, you also have access to American E...
Mon, 27 Jun, 2022 at 5:12 PM
Why am I being charged an international transaction fee?
You may in some cases see an extra charge on your card called 'international transaction fee', or similar. This is an extra fee that was assessed ...
Wed, 19 Jan, 2022 at 9:14 PM
How can I view my shopping cart in my currency?
Besides US Dollars, you can also view the cost of your purchases in most major currencies. At the bottom of our website under there is a little drop-down me...
Wed, 19 Jan, 2022 at 9:14 PM
Do you accept payment in other currencies?
Indeed we do. We accept major currencies, including the following: Euro, Pound Sterling, Swiss Franc, Canadian dollar, Australian dollar, and South African ...
Mon, 27 Jun, 2022 at 5:23 PM
Why does a higher price show up when I add an item to my cart?
The "base price" is the price for the product without any options chosen. For example, the All-in-one Service Folio has a base price of a certain ...
Wed, 19 Jan, 2022 at 9:13 PM
Do you accept MoneyGram or Western Union payments?
Yes. Please contact us for further instructions.
Wed, 19 Jan, 2022 at 9:01 PM
I don't like giving my financial information online. Can I just phone in my order?
You may call us toll-free at 1-877-446-0784 and follow the prompts. Related Information: A complete list of our accepted payment methods. How we protect...
Mon, 27 Jun, 2022 at 5:07 PM
Can I order if I don't have a credit card or access to PayPal?
Indeed we have many alternate payment methods you could use instead of a credit card or PayPal. Please click here for a complete list of payment methods.
Wed, 19 Jan, 2022 at 9:12 PM
Why is my credit card being declined?
Sometimes, when we try to process your payment, the credit card gets declined.  This happens with some of our customers when the bank has a security feature...
Fri, 21 Jan, 2022 at 12:47 PM
What are your shipping rates?
Shipping cost varies based on these factors: your order weight where you're shipping it to the shipping method  When you add the items to your sh...
Fri, 21 Jan, 2022 at 1:08 PM