We take the quality of our products seriously and understand how disappointing it can be when something doesn’t hold up as expected.
Ministry Ideaz can only provide warranty service, replacements, refunds, or exchanges for products purchased directly from Ministry Ideaz. If you purchased the item from a gift shop, another retailer, an online marketplace such as Amazon or eBay, Facebook Marketplace, or another individual, please contact the seller from whom you purchased it.
Why can’t Ministry Ideaz replace it? Our products are sometimes resold through many different third parties. When an item was not purchased directly from us, we have no record of the transaction and cannot verify when it was purchased, whether it was sold new or secondhand, its condition when it was sold, or the circumstances of the sale. For this reason, we cannot provide warranty coverage or replacements for third-party purchases.
What should I do?
Please contact the store, website, marketplace seller, or individual from whom you purchased the product. Any refund, exchange, replacement, or other remedy must be arranged with that seller according to their policies.
If the seller would like to contact Ministry Ideaz regarding the product, they are welcome to contact us directly.
What if I know the product was made by Ministry Ideaz?
Even when we can confirm from a photo or label that an item was originally made by Ministry Ideaz, the same policy applies. Confirming that we manufactured the product does not allow us to verify the third-party transaction or provide warranty coverage for it.
If you purchased your product directly from Ministry Ideaz and are experiencing a problem with it, please contact us. We’ll be happy to look up your purchase and assist you.