Shipping

My order has the wrong shipping address. Can you change it?
Sometimes typos or errors happen, even when meticulously checking your information at checkout. We would love to help in any way we can. We can help you add...
Fri, 21 Oct, 2022 at 11:34 AM
Does Ministry Ideaz offer free shipping?
Indeed, we offer free shipping!  to the USA for orders over US$39, to Canada for orders over US$150, Various other countries for orders over US$200. N...
Mon, 16 May, 2022 at 12:30 PM
How can I track my order?
All orders are sent with tracking and the tracking number is included in your shipping confirmation email. Please note that sometimes it may take a couple o...
Fri, 22 Jul, 2022 at 4:12 PM
If I order today, when can I expect to receive my order?
We ship from Ecuador. Shipping times take between 4 business days to 6 weeks, depending on the shipping method you choose. When you receive your order also...
Fri, 21 Jan, 2022 at 5:37 PM
Why are your shipping costs so high?
We do offer free shipping on orders over $39. For orders under $39, we're sorry that you found the shipping cost to be very high. We ship from Ecuador,...
Thu, 2 Jun, 2022 at 3:03 PM
Why haven't I received my order yet?
First of all, please check the status of your order. In your order history, you will be able to locate the order status and tracking information for your or...
Fri, 18 Nov, 2022 at 3:14 PM
Will I be charged duty and import tax when my order arrives?
If you live in the USA you will not pay any customs or import fees. Taxes are a fact of life, and we at Ministry Ideaz do not generally collect any tax whe...
Fri, 28 Jan, 2022 at 2:21 PM
Why is my tracking number coming up as invalid?
Please note that it can take a couple of days for your local postal authority to update tracking in their system. I received a shipment notification, but t...
Wed, 19 Oct, 2022 at 8:38 PM
Will I need to sign for my order?
For some of our shipping options (such as U.P.S. Courier), someone may have to be present to sign for your package. Therefore, if you are not generally home...
Thu, 2 Jun, 2022 at 4:04 PM
I received my order, but it wasn't all there
Please be sure to double-check the contents of your order before contacting us. We usually tuck smaller items inside the pockets of larger items. Please che...
Fri, 21 Jan, 2022 at 7:31 PM