Tracking numbers may not update immediately after you receive your shipment confirmation. The timing depends on the shipping method selected.
If You Selected FedEx
FedEx tracking typically begins updating shortly after pickup from Ecuador. If your tracking number is not showing activity, please allow several hours for the carrier system to refresh.
If You Selected Economy or Standard Shipping
Your postal tracking may show "Label Created" or appear inactive while your package is in international transit from Ecuador. This is normal and does not mean your order has not shipped. Tracking will begin updating once your package enters the local postal network for final delivery.
Learn more: How does Standard Shipping work?
Still Concerned?
Standard Shipping normally takes approximately 2 to 3 weeks. If your order has passed its expected delivery window and tracking still has not updated, please contact us with your order number and we'll be happy to check it for you.
Related information: