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When you order from us
Returns and Shipment Irregularities
How do I return a product I no longer want?
How do I return a defective item?
How do I return a damaged item?
What do I do if I received the wrong item?
Why do I have to send returns to Canada?
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What are your accepted methods of payment?
Why am I being charged an international transaction fee?
Do you accept payment in other currencies?
Why does a higher price show up when I add an item to my cart?
Do you accept MoneyGram or Western Union payments?
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What is your reseller program?
What discounts do you have for bulk orders?
Why didn't I get the discount you promised?
What are your coupon conditions?
Do you give special discounts for special full-time servants?
My order has the wrong shipping address. Can you change it?
Does Ministry Ideaz offer free shipping?
How can I track my order?
If I order today, when can I expect to receive my order?
Why are your shipping costs so high?
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Website & Technical Assistance
How do I order on your website?
Is it possible to zoom in to see your products with more detail?
Does Ministry Ideaz use "cookies"?
What if I find a misprint or an error on the website?
I'm having problems with the online ordering system
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Will my credit card information be secure?
Is my personal information secure?