During the handcrafting of our leather and imitation leather products, our artisans took special care to preserve and enhance the elegance of the quality materials. Unfortunately, errors happen from time to time. Perhaps we missed a seem, mistakenly used the wrong pattern, etc. If something slipped through our quality control process and you received a defective product, we would like to apologize and will make it right as soon as possible.
Important note about genuine leather products: variations in tone, marks, and lines are natural characteristics of genuine leather and not defects.
Please request an RMA (Return Merchandise Authorization) within 60 days of your purchase via the contact us form. To speed up the process, please include the following information:
- Your name and postal code as it appears on your packing slip;
- Your daytime telephone number in case we need to call you;
- A brief note describing the defect;
- A photo or two of the problem (if possible).
Did you order a clear vinyl folio and you can't find a pocket? Before submitting a RMA request, check out our FAQ: Why is my service folio missing a pocket?
We will reship your item and cover the cost of returning the defective item to us. We will send the replacement item as soon as you inform us that the defective item is in the mail. From time to time, we do make exceptions to this policy. So be sure to contact us for instructions.
WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#.