First of all, please note that we have different procedures for RMAs depending on the reason for return: Defective. Damaged in shipping. Received the wr...

During the handcrafting of our leather and imitation leather products, our artisans took special care to preserve and enhance the elegance of the quality ma...

Evidence of tampering with the package? If your package seems to be "punctured" or "opened and resealed," please check the contents very...

Despite our best efforts, the occasional packing error is inevitable. If this has happened to you, please accept our sincere apologies. You may request an R...

In these cases, we can only be patient. We will give you a refund for the products once the order comes back to us as undeliverable. Please note, however, t...

The short answer: it is a better option for our customers compared to returning items to our warehouse in Ecuador. But, the package came from Florida. Why ...

Please follow the steps for returning a product. When contacting us, please mention that you would like a store credit In lieu of a refund for the return. ...

First of all, please check what shipping method you chose when placing the order. Free Standard Shipping - 8-16 days (click here to track) Standard Shipp...

When you return a product, we will refund you as soon as you let us know the item has been mailed back to us. The source of the original payment determines...

For some of our shipping methods, someone may have to be present to sign for your package. Therefore, if you are not generally home when the postal carrier ...