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Returns and Shipment Irregularities

How do I return a product I no longer want?
First of all, please note that we have different procedures for RMAs depending on the reason for return: Defective. Damaged in shipping. Received the wr...
Wed, 5 Jan, 2022 at 6:08 PM
How do I return a defective item?
During the handcrafting of our leather and imitation leather products, our artisans took special care to preserve and enhance the elegance of the quality ma...
Mon, 13 Dec, 2021 at 1:30 PM
How do I return a damaged item?
Evidence of tampering with the package? If your package seems to be "punctured" or "opened and resealed," please check the contents very...
Wed, 5 Jan, 2022 at 8:23 PM
What do I do if I received the wrong item?
Despite our best efforts, the occasional packing error is inevitable. If this has happened to you, please accept our sincere apologies. You may request an R...
Mon, 13 Dec, 2021 at 2:04 PM
What do I do if entered the wrong address and the order has shipped?
In these cases, we can only be patient. We will give you a refund for the products once the order comes back to us as undeliverable. Please note, however, t...
Wed, 5 Jan, 2022 at 8:48 PM
How do I exchange a product?
Please follow the steps for returning a product. When contacting us, please mention that you would like a store credit In lieu of a refund for the return. ...
Wed, 5 Jan, 2022 at 8:54 PM
What if my order didn't arrive when expected?
First of all, please check what shipping method you chose when placing the order. Free Standard Shipping - 8-16 days (click here to track) Standard Shipp...
Thu, 2 Jun, 2022 at 4:06 PM
If I return a product, how long do I have to wait for a refund?
When you return a product, we will refund you as soon as you let us know the item has been mailed back to us. The source of the original payment determines...
Mon, 28 Feb, 2022 at 7:09 PM
What happens if I neglected to go to the post office to sign for my order?
For some of our shipping methods, someone may have to be present to sign for your package. Therefore, if you are not generally home when the postal carrier ...
Mon, 28 Feb, 2022 at 7:19 PM
What if something is missing from my order?
Please be sure to double-check the contents of your order before contacting us. We usually tuck smaller items inside the pockets of larger items. Please che...
Mon, 28 Feb, 2022 at 7:23 PM