Despite our best efforts, the occasional packing error is inevitable. If this has happened to you, please accept our sincere apologies. You may request an RMA (Return Merchandise Authorization) within 60 days of your purchase date via the contact us form. Please include the following information:
- what you were expecting to receive;
- what you actually received;
- your name and postal code as it appears on your packing slip;
- your daytime telephone number in case we need to call you.
We will reship the correct item, and cover the cost for you to return the wrong item to us. You may be required to return the wrong item received within 30 days of your RMA being issued to avoid being charged for both the replacement and the original. We do make exceptions to this rule from time to time, so be sure to contact us first.
WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#.