For some of our shipping options (such as U.P.S. Courier), someone may have to be present to sign for your package. Therefore, if you are not generally home when the postal carrier comes, please watch for a slip regarding a package from Ecuador from and sign up for tracking alerts on the webpage you track your package at.

Our experience has shown that these slips can get mixed in with flyers and missed, or stuck to a door and the wind blows it away. When this happens, the customer doesn't go to the postal or courier office and the package ends up returning to us as unclaimed. Most centers will only hold mail or a package for 7-14 days before returning it to the sender, so be sure to check your tracking online to see if it's being held at the post office for you. If you like, you can sign up for notifications from the delivery service on the same page you track your order.