Extra Charges for Address Changes

We are proud to offer incredibly competitive shipping rates, thanks to our contracted agreements with FedEx and UPS, which provide us with discounts of up to 90%. Shipping from Ecuador to the United States would typically cost nearly 10 times more at standard over-the-counter rates, but we pass through the substantially discounted costs from these carriers without any markup. We even offer free shipping on qualifying orders. That being said, these excellent rates rely on a smooth shipping process without complications.

Please note that any changes to the shipping address after the package has been shipped will incur substantial additional costs. Below are the key points you need to be aware of:

  • Free Shipping Orders: Free shipping only applies when the correct address is provided at checkout. If an address change is requested after shipping, the free shipping promotion will be void, and the customer will be responsible for any additional shipping fees incurred.
  • Paid Shipping Orders: For orders with paid shipping, any address change after the order has shipped will also incur substantial additional fees from the carrier. These fees are passed directly to the customer.
  • Contact with the Shipping Carrier: If you contact the shipping carrier (e.g., FedEx) directly to modify the address, any additional fees applied by the carrier will still be your responsibility. These fees will be billed to you through us.
  • Cost of Address Changes: Fees for address changes can vary based on the shipping carrier and delivery stage. In most cases, these charges range between $40 and $100 or more. 
  • No Returns on Incorrect Addresses: Please note that if an incorrect address is provided and the package is undeliverable, international shipments will not be returned to us due to customs regulations. No refunds will be issued for undelivered packages that fail to reach their destination due to incorrect addresses. We are here to support you if this has happened due to an honest mistake. Please contact us to see what we can do.

To avoid these additional charges, please ensure that the shipping address provided at checkout is accurate and final. Once the package is shipped, we may be unable to make changes without incurring fees.